Privacy Policy

1. About this policy

Claim Savvy is operated by Warren Granger as a sole trader, trading as Claim Savvy, ABN 28 713 855 921. We provide educational resources about Australian home insurance and the claims process.

This policy explains how we handle personal information in connection with our website, enquiries, digital purchases and educational activities. Personal information is information that identifies you, or could reasonably identify you. This policy does not replace any rights that apply under Australian law.

Warren Granger is responsible for privacy requests. Email hello@claimsavvy.com.au and put “Privacy” in the subject line.

2. Information you provide

The information involved depends on how you use Claim Savvy. You may provide information through our website or by email. We receive the details in your message and any attachments you choose to send.

When purchasing is available, relevant order information will be used to identify your purchase, deliver the correct resources and help with access or payment enquiries. Depending on your interaction, the information may include:

• Your name and email address.
• The product purchased, transaction reference, payment status and purchase correspondence.
• Support messages and information you choose to include in them.
• If you participate in an educational Q&A, the name and question you choose to share.

3. Keep claim records private

You do not need to send your insurance claim file to buy or use our educational resources. Please do not send identity documents, full card details, passwords, medical records or information about children. Avoid sending policy numbers, home addresses or other people’s information unless a specific, necessary purpose has been explained to you.

For a product or download problem, a short description and your order reference will usually be more useful than insurance documents. Remove unrelated personal details from screenshots. If you have sent something sensitive by mistake, contact us so we can assess how it should be handled.

Completing a printed journal does not send its contents to us. Keep your completed journal and downloaded files somewhere appropriate for the personal information you put in them. Keep questions in group educational sessions general and avoid sharing private claim details.

4. Why information is used

We use information for the activity you request: answering an enquiry, administering a purchase, delivering access, resolving a support issue or organising an educational session. Relevant records may also be needed to maintain accounts, address complaints, investigate misuse and meet legal obligations.

Where a general enquiry can be handled without your name, you may make it without identifying yourself. An email address is needed for an email response, and sufficient order information is needed to locate a purchase. If information necessary for a requested service is not supplied, we may be unable to provide that service.

We do not offer promotional email subscriptions. Emails about an enquiry, purchase or service you use are sent for those purposes.

5. Website technology and payment services

Our website and the services supporting it may process technical information, such as your IP address, browser or device details and requests made to the website. Cookies and other website features may also process information to support site functions. The information involved depends on the features you use and the tools enabled on the site.

Your browser allows you to manage or remove cookies. Blocking some cookies may affect features that rely on them. If you follow a link to another website or use an external service, check its privacy information as well.

Stripe is the intended payment provider when online purchasing is enabled. The payment and delivery setup is still being configured. The checkout will identify the information needed for payment. Please use the designated checkout when available and do not email card details to Claim Savvy.

6. Service providers and overseas handling

We use services to support our website and email. Digital purchases and educational activities may also involve payment, file-delivery and session providers. We limit the information shared with a provider to what is needed for its role. Providers may also handle information under their own privacy terms.

We have not yet finalised the storage provider or storage locations for digital-file delivery. Some providers may process or store information outside Australia, depending on their services and settings. We will update the relevant privacy information when these arrangements are established. You can contact us to ask about the arrangements relevant to information you have shared.

We may also disclose information where the law requires or permits it, or where you have authorised a particular disclosure. Using a service provider does not remove any privacy obligations that apply to Claim Savvy.

7. Security and retention

We take reasonable, proportionate steps to protect personal information, taking account of the information and the systems used. No website or online service can guarantee complete security. If you suspect an issue involving information you have shared with us, please contact us promptly.

We keep personal information while it is needed for the purposes described in this policy or to meet legal obligations. The period depends on the type of record and the reason for keeping it. When information is no longer needed, we take reasonable steps to delete it securely or de-identify it, as appropriate.

You can ask us to delete information, but a request may not allow us to remove records that we are required to retain. We will explain any relevant limit when responding.

8. Access, corrections and privacy concerns

You can ask what personal information we hold about you, request a correction or raise a concern by emailing Warren Granger at hello@claimsavvy.com.au. Tell us what you would like checked and how you would like us to respond. Please avoid attaching identity documents to your initial request.

We may need reasonable information to verify that we are dealing with the right person. We will explain the next steps and respond within a reasonable period. If a request cannot be met, we will explain the reason, subject to any legal restriction.

If Australian privacy law applies to the matter and you remain dissatisfied, the Office of the Australian Information Commissioner explains the options for taking a privacy complaint further. Its process generally requires you to raise the concern with the organisation first.

9. New services and policy changes

If we introduce a journal app or another service that handles information differently, we will provide privacy information explaining those practices before collecting information through that service.

We will review this policy when relevant services or handling practices change. The current version shows its revision date. A policy update does not remove rights you have under applicable law.