Help with Claim Savvy resources
Find the right resource and understand what you receive
Answers to common questions about our guides, claim journals, bundles and digital access. If you still need product or purchase help, contact Claim Savvy.
Claim Savvy provides general claims education for Australian homeowners and landlords. The resources are designed to help you understand the process, keep useful records and prepare questions as you work through a home or contents claim.
They can be used alongside your policy documents and your insurer’s information. They do not assess your individual cover or replace professional advice about your circumstances.
A guide provides educational information about the claims process for a particular type of event. Each guide is AUD $79.
A claim journal is a printable PDF for keeping your own claim notes and records organised. Each journal is AUD $39. There are Storm, Fire, Bushfire and Water journals, plus a general Home Claim Journal.
Choose a guide if you want to learn about the process, a journal if you want a place to organise your records, or a matching bundle if you want both with the additional bundle benefits.
Each AUD $99 bundle contains one claim-type guide, its matching printable journal, three exclusive checklists and lifetime access to fortnightly educational Q&A.
The checklists are First 48 Hours, Inspection, and Scope & Quote Review. They are bundle inclusions, separate from the public information on the Resources pages.
Choose the Storm, Fire, Bushfire or Water bundle that matches the resource you want.
No. A guide purchase includes the selected guide, and a journal purchase includes the selected journal. A bundle includes the guide and journal for the selected claim type, together with its listed bundle benefits.
For example, purchasing the Storm bundle does not include the Fire, Bushfire or Water guides. Check the product name and listed inclusions before placing an order.
The guide range covers Storm, Fire, Bushfire and Water. Matching journals and bundles are part of those four ranges, and a general Home Claim Journal is also available in the catalogue.
Choose by the resource’s description rather than treating its title as a decision about insurance cover. Policy definitions can differ, and some events involve more than one cause of damage. Ask your insurer if you need to understand how your policy describes your event.
No. Claim Savvy provides general education, not an assessment of your policy or claim. Cover depends on your policy wording and the circumstances of the event.
Read your policy documents and raise coverage questions with your insurer or an appropriately qualified adviser. Buying a resource cannot guarantee that a claim will be accepted or that a particular settlement will be paid.
No. Claim Savvy does not lodge, manage or negotiate claims, represent you in a dispute, or communicate with your insurer on your behalf. It is not your insurer or insurance broker.
The resources help you learn about the process and organise your own information. Product support and educational Q&A do not include individual claim handling.
The offering described here is digital PDF files. You can open PDFs on a computer, tablet or phone using a compatible PDF reader. A larger screen may be more comfortable for longer reading.
The journals are designed to be printed and completed by hand. You can also print a guide to read on paper. These descriptions do not promise interactive form fields, an editable document or compatibility with every annotation app.
The products are supplied as digital downloads. Save the files to a device you can access again and keep a backup for your own use.
The delivery steps and any download-link expiry will be stated in the purchase information. Download-link expiry does not make a PDF you have already saved stop working. If a download link is no longer working, contact Claim Savvy with your order number, if available, and the resource name.
If you were expecting a purchase email, check your spam or junk folder. For a file that will not open, try saving it to your device and opening it in an up-to-date PDF reader.
If you still need help, email hello@claimsavvy.com.au. Include your order number if you have it, the resource name, your device type and a brief description of what happens. Remove personal information from any screenshot. Do not send passwords, payment-card details or private claim documents.
Bundle buyers receive lifetime access to fortnightly educational Q&A. The sessions are for general learning about the claims process and the resources. They do not include a review of your policy, individual claim advice or representation.
Keep questions general and avoid sharing private claim documents or personal information about yourself or other people. Participation and access details need to be clear before you buy.
The Resources pages are intended to provide supporting educational information and useful links for the matching guide. They are public pages, so opening one or scanning a QR code is not proof of purchase.
Paid PDFs, the three exclusive bundle checklists and Q&A access are separate purchase benefits. Access to those benefits must be verified against the relevant purchase.
No mobile app is currently released or included with the PDF products described here. A future app is planned, but its release date, availability and purchase arrangements have not been confirmed.
Choose your purchase based on the guide, journal and bundle inclusions shown on the product page.
The purchase terms will explain the permitted use of your files, including printing and any limits on copying or sharing. Please check those terms before distributing a PDF or making copies for someone else.
If you need resources for several people or properties, contact Claim Savvy to ask which purchase arrangement applies.
Contact hello@claimsavvy.com.au with your order number, if available, and a short description of the problem. Please read the Terms of Service for purchase and refund information.
Nothing in those terms limits any rights you have under the Australian Consumer Law. You can read more about consumer rights and remedies on the ACCC website.
Contact Claim Savvy with a short description of what you need help with. Please leave out private claim documents and sensitive personal information.
